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Benefits
Happy Employees • Happy Customers • Happy Bottom Line™
- Results: Up to 30% improved profit margin, 50% reduction in stress,
- 33% reduced turnover, 60% improvement in workplace satisfaction.
- KPI Audit. We train owners and leaders how to understand their numbers and use KPIs to manage their teams.
- Leadership Audit. We train specific skills leaders need to help decrease COGS and improve profits.
- Culture & Team Audit. Productive teams are about having a culture of performance and putting the right people in the right seats. We do this through a combination of leadership skills, personality styles, and workplace engagement metrics.
The Karnowski Method™
Your proven pathway to reduce COGs and improve profits.
Up to 30% improved profit margin, 50% reduction in stress, 33% reduced turnover, 60% improvement in workplace satisfaction.
No obligation, month to month or service-based contract. If we’re not bringing value, we shouldn’t be there.
Our Promise To You
We Are Responsive. When you need us, we are there
We Prioritize Results. Our trainings provide practical skills you and your team can apply right away.
We Aim To Be Your Trusted Resource. You can rely on us to stay informed and share industry trends and best practices with you.
We Deliver Superior Service. If something isn’t to your liking, we make it right.
Northland’s #1 DISC Training, Emotional Intelligence, and Leadership Training — Results You Can Measure
Since 2022, we’ve been the Northland’s #1 experts in DISC training, emotional intelligence, and leadership training for blue-collar and service-based businesses. Our clients are owners, project managers, supervisors, and frontline leads who want real results, not theory. Our Google reviews and video testimonials say it all: practical tools, clear language, and steady gains you can see on the job and on the P&L.
Some sources report that only 17% of training is effective. Why? Because it’s often lecture-heavy, theoretical, and delivered by people who don’t run a business. That kind of program doesn’t lower costs, improve handoffs, or help a leader run two crews without chaos. Our approach is different. We build leadership training that changes daily behavior and lowers the cost of having employees. We anchor DISC training to real roles and real decisions. We teach emotional intelligence in short, job-ready reps that crews can use the same day.
What a “Better Leader” Means (In Business Terms)
Every line on your profit and loss statement ties back to a person or a group. If a leader gets better, there should be objective evidence. As a Minnesota business coach, here is our simple yardstick: effective leadership training, effective DISC training, and effective emotional intelligence training should help you do at least one of these, and often more:
- Leverage the owner’s time (fewer fires, clearer delegation, cleaner handoffs)
- Reduce COGS (less rework, fewer callbacks, less waste)
- Improve profit (higher billable hours, better margins)
- Strengthen the balance sheet (healthier cash, lower churn, steadier labor)
If training doesn’t hit the numbers or free the owner to lead, it isn’t worth your time. We design leadership training to move the scoreboard. We build DISC training to cut confusion and conflict. We deliver emotional intelligence in plain tools that keep people calm and focused under pressure.
Four Ways Training Lowers Business Costs
You asked, “How can training reduce costs?” Here are the four levers—simple and complete:
- Hire right and seat right. Use DISC training to select and place people where they perform best.
- Build strong teams. Use strengths on purpose; pair styles that work well together; raise production.
- Manage for efficiency. Use leadership training to standardize communication, decisions, and handoffs that reduce COGS.
- Reduce turnover. Use emotional intelligence to lower drama, increase trust, and keep good people longer.
Every service we offer points to one or more of these levers. That’s how we prove ROI.
Why We Built a Different System
We’ve run our firm since 2015. We’ve seen plenty of “inspiring” workshops that didn’t change a Monday morning. Good ideas are not enough. The Northland needed DISC training, emotional intelligence, and leadership training that a foreman, service advisor, scheduler, estimator, or office lead can use by the next shift. We built it—and owners across MN, WI, and MI keep using it because it works.
We also know business owners are skeptical. You’ve tried things that didn’t deliver. Fair. When you work with us, you get practical training, live coaching, and tools tied to your goals. You can read our Google reviews, watch our video testimonials, and—on request—call real clients for a straight, one-to-one conversation about outcomes.
DISC Training: Your Foundation for People and Profit
We usually start with DISC training because it gives everyone a shared language. If people don’t “get” each other, they won’t use their strengths. With DISC training, your team learns how each style prefers to work, talk, decide, and follow up. That cuts friction fast.
- Team Graphs. Our DISC team graph shows style mix at a glance—who leads, who plans, who faces the customer, who runs the details.
- Better Pairing. We pair complementary styles to speed up jobs and reduce rework.
Practical Plays. We give short phrases and handoff checklists each style can use on the next call or job.
Result: smoother jobs, fewer callbacks, stronger labor efficiency, and lower COGS—real evidence that DISC training pays for itself.
Emotional Intelligence: Calm Leaders, Faster Solutions
Many work problems are people problems. Blow-ups, quiet resentment, fear of speaking up—these slow the day and raise costs. Emotional intelligence fixes the root cause by turning feelings into data. Leaders learn to pause, name what they feel, and choose a better next step. High performers do this well: 90% of top performers score high on emotional intelligence.
With our EQ approach:
- Leaders respond instead of react.
- Tough talks get shorter and more useful.
- Customers feel heard, not handled.
- Stress drops, focus rises, and jobs move.
We keep emotional intelligence practical: one tool, one phrase, one rep at a time. It’s easy to teach on site or over a short virtual session, and it integrates cleanly with DISC training and leadership training.
Leadership Training: Eight Core Skills That Move the Numbers
Too much leadership training is theory in a binder. Ours is different. We teach eight core skills through the lens of behavior (DISC) and emotion (EQ), so leaders can use them right away:
- Clear, short communication that prevents “I didn’t know”
- Delegation and follow-up that stop boomerang tasks
- Decision frameworks that keep work moving under pressure
- Coaching and feedback without drama
- Accountability that sticks without micromanaging
- Meeting basics that save time and raise clarity
- Conflict tools that fix problems in minutes, not weeks
- Change plays that keep buy-in during busy seasons
Leaders practice these skills live, get feedback, and apply them to real situations. We tie each skill to a result (labor, quality, safety, CSAT) so you can track progress. This is leadership training that shows up in your operations and your numbers.
How the Pieces Work Together
- DISC training gives the language and the map (who you are leading and how they work best).
- Emotional intelligence gives the brakes and the steering (how to stay calm and choose a better move).
- Leadership training gives the plays (what to say, how to decide, how to hold the line).
Together, they cut confusion, lower COGS, and free the owner to lead instead of fight fires. This integrated system is why clients call us the Northland’s #1 team for DISC training, emotional intelligence, and leadership training—and why they keep coming back.
What You Can Expect
- Practical, hands-on sessions that fit your schedule (on-site or virtual)
- Clear tools and phrases crews can use the same day
- Team charts and handoff checklists built from DISC training
- EQ drills that make calm leadership a habit
- Scoreboard reviews to confirm wins and adjust where needed
Owners tell us this work helps them run two crews instead of one, hand off scheduling, reduce callbacks, and shorten tough conversations. That’s how training becomes a tool to grow business.
Ready to See the Difference?
Stop buying theory. Choose DISC training, emotional intelligence, and leadership training that lowers the cost of having employees and gives you back your time. We’ve been the Northland’s #1 provider since 2022 because we keep it simple, we tie it to outcomes, and we help your people use it now.
Go to the Contact Us page and fill out the short form. We’ll learn your goals, map your best starting point, and build a plan that pays for itself. If you want references, we’ll connect you with real owners who used DISC training, emotional intelligence, and leadership training to reduce COGS, improve profit, and lead with calm confidence.