Case Studies: Real-life Insights into Transforming Your Business

Transforming a Public Works Company: How Leadership Training and DISC Assessments Led to Growth and Success

A company of 11 people in the public works industry wanted to take their company to the next level. They also knew that growing their company meant they needed to grow their people and help them become better leaders.

However, they didn’t have any formal leadership training and didn’t know where to start.

On top of this, their two top project managers started saying things that made the owners wonder if they would be sticking around the following year. This created uncertainty and stress about what will happen if they left. Where will they find additional help? How will they train them when they do find them?

They decided to train with Metamorphosis CCT and use The Metamorphosis Difference™.

First, they took the DISC assessments. The subsequent team graph and level 1 training helped the employees understand how to work and communicate better with each other. Integrating it into the hiring and onboarding processes helped them attract the right people, put them in the right seats, and lead them according to their own style.

The owners and project managers also went through Metamorphosis CCT Leadership Bootcamp to train them on how to become better leaders.

The owners received coaching during the 10 months that followed boot camp. They created their own visions of what they wanted to see happen in their area.

They also identified hidden mindsets and limiting beliefs hindering to their success and created a plan of next steps to achieve that vision. When their top managers saw the plan, they got on board. They also renewed their commitment to the business.

Soon, the company landed their biggest contract ever. The result was a months long sales buffer for the following year.

And with their culture strengthened through Metamorphosis CCT Coaching and DISC training, the company also attracted two additional quality hires to fully equip their team.

A company of 11 people in the public works industry wrestled with how to:

• Create a culture that naturally attracts and retains the best talent
• Be better leaders
• Grow their people

Results (in 10 months) | Return On Investment: 20x

• Net Revenue increased by 50% to $3M
• Net Income by 100% to $1M
• Employee engagement improved between 14-60% in each of the four categories
• Sold and completed their largest contract ever (~40% greater) which resulted in an even larger contract (~30% more) the following year
• Started the following year with a several month sales buffer
• Ability to purchase another three person team rig and to build a new facility

Solution

• All owners received 1:1 coaching
• DISC assessments, team graph, & level 1 training for the whole company
• Leadership Bootcamp
• Integrated DISC into the hiring and onboarding process

From Conflict to Cohesion: How Leadership Training Transformed an Automotive Shop’s Team and Culture

The office staff and technicians of a 13 person automotive and tire shop were struggling. The techs felt they had to figure things out on their own, as though the staff had abandoned them. Missing information, a downright lack of communication—things weren’t going well. And with all the inefficiencies piling up, they often had to redo their work.

Relationship tensions among the workers and staff were also mounting so they decided to use The Metamorphosis Difference™.

Prior to this, the best technicians were promoted to leadership. But they didn’t receive the training they needed. When one of their team members screwed up, the team leader just yelled or directed a sarcastic remark to the offender.

This hostile style of communication raised tensions even higher.

The owners and leaders signed up for our Metamorphosis CCT Leadership Bootcamp, which showed them how to empower others to solve problems and make decisions.

They started holding themselves accountable, not just for how they communicated, but also for production standards.

In the past, team leaders felt like they had to ride their team members hard, or productivity will suffer. However, with Leadership Boot Camp and coaching, results went up, way up. Employee engagement scores rose by 7-20% across each of four categories.

UPDATE: The situation was so bad at first that the owner was about to fire one of his relatives. However, he asked the relative instead to enroll in a year of Metamorphosis CCT coaching.

The relative was able to identify the beliefs and hidden mindsets blocking his effectiveness in relationships, both inside and outside the workplace.

His life changed so much that others at work, as well as among friends and family, still comment on the transformation they saw happening in his relationships.

A 13 person Automotive & Tire Shop was dealing with the following situations:

• Miscommunication of service requests between office staff and technicians creating comebacks
• Misunderstanding of instructions causing poor customer service and increased office staff stress
• Needing to fire a brother who was underperforming and not working well with others

Results (in 1 year) | Return On Investment: 38x

• Employee engagement improved between 7-20% in each of the four categories
• Brother became a capable leader and runs one of the shops
• Net Income Increased by $1M

Solution

• DISC assessments, team graph, & level 1 training for the whole company
• Leadership Bootcamp
• Coaching
• DISC interaction dynamics between leaders and current employees

Breaking Through the Ceiling: How DISC Training and Coaching Elevated a Successful Business to New Heights

Sometimes successful businesses need help as well. One of them discovered this during an assessment they asked us to perform. The assessment went well, but it showed there was something that had put a ceiling on their success.

Some on their team needed to understand differences in personality. They also needed help with learning how to work better together and clear the obstacles to even greater success. styles. But they weren’t equipped to get there on their own so they used The Metamorphosis Difference™.

They engaged in a full day DISC Level 1 workshop.

We assessed their workplace one week after the training and again at the end of the year. In just one week, their employee satisfaction improved by 60%. And it sustained throughout the rest of the year. Gaining back this lost productivity by communicating and working better together saved the company $36,400. That was $9,100 per year per employee, according to the company’s own estimates.

DISC also allowed them to understand their customers better. And then to better serve them. Customer retention improved at a rate of 600% over the course of the year compare to the company’s peers.

The company also won several prestigious industry awards.But that’s not the end of the story.

Next, we discovered the company needed to clarify roles and responsibilities. They had to assure these were aligned with the needs of the business. Then they could he successfully put the right people in the right seats. In the end, the process revealed some people needed to go.

It also showed that the company required further coaching to integrate DISC into their onboarding and hiring process.

Because they took advantage of this Metamorphosis CCT offering, employee retention increased 33% within the year.

An already high performing insurance office of four was struggling with:

• Culture & employee retention
• Varying levels of workplace satisfaction due to untrained leaders
• Building a strong team to reach the next level

Results (in one year) | Return On Investment: 6x

• Saved $9,100 per year per employee in lost productivity.
• Improved workplace satisfaction by 60% in one week and sustained it throughout the year.
• Improved employee retention by 33%.
• Client won prestigious industry awards.

Solution

• DISC assessments, team graph, & Level 1 training for the whole company
• Integrating DISC into the hiring & onboarding process
• DISC “Interaction Dynamics” between leader and current/future employees
• Integrating DISC into job descriptions and positions

From Overworked to Optimized: How Leadership Coaching Transformed a Waste Management Company

The majority owner of an 8-person Waste Management and Remediation service company faced several challenges.

He needed to navigate the difficult conversation of buying out his partner, who was also a close friend.

Additionally, he was spending 75% of his time working in the business and only 15% on growing it—an imbalance he wanted to reverse. His company lacked consistent processes, and he needed to increase revenue to allow his wife to stay home with their children. He needed The Metamorphosis Difference™.

After engaging in Metamorphosis CCT leadership coaching, DISC assessments, and Level 1 training for the entire company, the results were remarkable.

Within one year, he succeeded in buying out his partner without damaging their relationship.

His marketing efforts improved by 445%, and within two years, the company’s net revenue increased by 250%, surpassing $1 million.

Implementing standard operating procedures and a structured hiring process helped the owner shift his focus to working 90% on the business instead of being involved in daily operations.

The majority owner of an 8 person Waste Management and Remediation service company had the following situations:

• Needing to have a difficult conversation to buyout his partner and friend who started the business with him
• He was working 75% of the time in the business and 15% on the business and he wanted that reversed
• Lack of consistent processes and standard operating procedures
• Needed to make enough money so wife could stay home and raise the kids

Results (in one year) | Return On Investment: 40x

• Became 100% owner with no ill feelings on either side
• Improved Net Revenue by 250% to over $1M (in two years)
• Improved marketing effectiveness by 445%
• Wife was able to stay at home with the kids
• Shifted to working 90% on the business instead of having to be in the business
• Developed standard operating procedure’s and defined the hiring and onboarding process

Solution:

• Coaching
• DISC assessments, team graph, & Level 1 training for the whole company
• Integrating DISC into the hiring & onboarding process